Terms & Conditions



THESE ARE THE TERMS AND CONDITIONS WHICH APPLY WHEN YOU PURCHASE THE PRODUCTS OF LAY LONDON LIMITED. BY PURCHASING PRODUCTS, YOU AGREE TO THESE TERMS AND CONDITIONS. 



SHIPPING


Please note that shipping times may vary. We will aim to deliver your item between 3-5 business days from the date of your purchase. Please note the shipping time frame, as specified at checkout. At this time, we are operating Standard Delivery only. For 'Next Day' or Urgent deliveries, please get in touch directly: hello@laylondon.com


Our Standard Delivery fee is £5. For heavier / larger items, the shipping cost is £10. The suitable shipping cost will be stated at checkout. 


RETURNS


Please note that we do not accept returns on all items. Please note, if an item is not eligibile for return, this will be stated in the product description. For items eligible for return, the arrangement and payment of the return shipment is the responsibility of the customer. It is the customer's responsibility to return items with the protective packaging (as delivered), so they are returned in re-saleable condition. Please note that proof of postage is required, in case of loss.


If an item arrives faulty, or an incorrect item is sent, LAY London will reimburse the order in full to the customer (shipping fee included). LAY London will arrange the return of the incorrect or faulty item, and reimburse the return postage cost if applicable. Please note, photo evidence of faulty or incorrect items may be required. 



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